Frequently Asked Questions 

Here are some of the more commonly asked questions.

Q:        What is Sanrio Friends x Parklane Dental?
A:      Sanrio Friends x Parklane Dental is a partnership between Sanrio Friends and Parklane Dental to launch the only US dentistry featuring Sanrio Friends. Once you are a patient of record at our Temple City location, you are welcome to visit Sanrio Friends at our community rooms! We are also excited to bring smiles to our friends and patients in our Hello Kitty and Gudetama operatory rooms!

Q:        Can I make a reservation for the Hello Kitty Room and Gudetama Room?
      The Hello Kitty Room and Gudetama Room are assigned to our patients based on the scheduling availability for the day. The rooms are available to our patients on a first-come, first-serve basis at the time of the scheduled appointments. Our patients are always welcome in our themed community rooms featuring Hello Kitty and her friends!

Q:        How do I make an appointment at Parklane Dental?
A:       Appointments are made in advance by phone. Walk-ins are not accepted. If you submitted an appointment request on our website, our patient coordinator will contact you shortly to help you schedule your appointment.

Q:        Can I change or cancel my appointment?
A:        If you would like to modify your appointment, we would be happy to accommodate your changes any time two days before the appointment reservation time. Your appointment is locked 48 hours before your reservation time for our staff to prepare for your treatment. A late cancellation fee will be applied for late cancellations and no-shows.   

Q:        What if I’m late to my appointment? Will I still be able to be seated?
       We understand that sometimes life happens. If you anticipate that you will be late, please contact our office as soon as you can to let us know of your late arrival. We will do our best to seat all our patients. However, if you are more than 10 minutes late, your appointment will be automatically forfeited.

Q:        Is there a difference between the Temple City and Arcadia locations?   
A:      There is no difference in patient care between our two locations. As Parklane Dental is contracted with your dental insurance company, your treatment fees are assigned to every procedure by your dental insurance plan.

Q:        Can I use my dental insurance at Parklane Dental?
       We understand our patients often have many questions about their insurance coverage, and every patient has a different dental insurance plan. If you have a question about your unique insurance plan, please call our office to speak with our Insurance Specialist.

Q:        If I do not have dental insurance, can I come to Parklane Dental?
A:    Parklane Dental is excited to continue our promotional package for patients without insurance! From the package, patients without insurance will receive a comprehensive dental exam and all necessary x-ray. A complimentary general cleaning will be provided only if the patient does not have periodontal (gum) disease. Visit our Promotional Package page for more information!

Q:        What should I expect at my first visit?
        It is always good to come informed! At your first visit, our doctor will evaluate your dental condition with x-rays and conduct a comprehensive exam on your oral health. Afterwards, the doctor will discuss any necessary treatment with you. Check out our First Visit page for more information and what to bring with you!

Q:        Can I see a specialist at Parklane Dental?
      Our dental group offers many dental specialties conveniently at Parklane Dental. If you would like to see one of our following specialists, our patient coordinator is happy to help you schedule your visit.

Q:        Where can I find more updates about Sanrio Friends x Parklane Dental?
       Please follow us on Facebook and Instagram and our website for the latest update, and for the unique opportunity of meeting Hello Kitty at our Grand Opening! If you leave your name, phone number, and email, we will be happy to let you know of any official announcement.